Food Service Clerk

Irving Oil Ltd.; Pembroke (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k matching

Sign-on bonus

Paid vacation

Wellness program / EAP

Job summary

Irving Oil Ltd. is seeking a Food Service Clerk to greet customers, deliver exceptional service, and handle inquiries with a focus on the Irving experience.

Strong communication and listening skills are essential to support the team and customers during every interaction. The role offers competitive pay with a company-matched 401k, a sign-on bonus, paid vacation, and wellness support through a 24/7 Employee & Family Assistance Program.

Qualifications

• 2 years in a customer service role.
• Diploma/High School Equivalent

Responsibilities

• Greet customers and provide exceptional service in Irving’s unique experience.
• Scan products and process payments accurately; assist customers with processing equipment.
• Handle inquiries or complaints per policies.
• Maintain cash and receipts; assist in daily/weekly/monthly audits.
• Assist in store upkeep and shelf stocking as needed.

Skills

Basic math

Attention to detail

Customer service

Communication

Education

High School Diploma or GED

Job description

As a Food Service Clerk, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal will be to provide exceptional customer service and experiences by using good communication and listening skills. Your success will depend on your ability to support team members and customers during every interaction.

What We Offer

• Competitive Compensation - Including a company matched 401k and a Sign-on Bonus
• Paid Vacation
• Wellness Support - With 24/7 access to our Employee & Family Assistance Program

Your Responsibilities

• Promote, work, and act in a manner consistent with the brand and The Irving customer experience standards. Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service
• Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
• Handle customer inquiries or complaints in line with policies and procedures
• Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
• Assist in the maintenance of the store and stocking shelves as needed

Your Skills

• Basic math skills
• Attention to detail
• Good customer service skills
• Good communication skills

Your Experience

• 2 years in a customer service role
• G.E.D or equivalent

The expected hourly range for this position is $16.00 - $20.00.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that is created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.

Job Requirements - Work Experience

2 years in a customer service role

Job Requirements - Education

• Diploma/High School Equivalent

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people - to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.