Retail Associate

Irving Oil Ltd.; Rutland (VT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k match

Sign-on bonus

Paid vacation

Wellness support

Job summary

Irving Oil Ltd. is seeking a Food Service Associate to greet customers and provide outstanding service while supporting team members during every interaction. You will prepare and serve foods and beverages, handle take-outs, and maintain clean, safe work areas in accordance with company standards.

This role requires friendly communication, basic math, and 2 years in a customer service role. The position offers competitive pay, 401k matching, a sign-on bonus, paid vacation, and wellness

Qualifications

• 2 years in a customer service role.
• G.E.D or equivalent.

Responsibilities

• Greet customers and provide courteous service.
• Prepare and serve foods and beverages per orders.
• Maintain sanitation and safety in prep and serving areas.
• Ensure correct temperatures for cooking and storage.
• Rotate stock and manage freshness.

Skills

Basic math skills

Attention to detail

Customer service skills

Good communication skills

Education

Diploma/High School Equivalent

Job description

As a Food Service Associate you will greet customers, deliver exceptional service with courtesy, and handle inquiries. Your goal will be to provide exceptional service and customer experiences. Your success will be determined by your ability to support your team members and customers during every interaction.

What We Offer:

• Competitive Compensation – Including a company matched 401k and a Sign-on Bonus
• Paid Vacation
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program

Your Responsibilities:

• Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards
• Greeting customers, including answering phones, by providing clients with the highest level of customer service, demonstrated through a courteous demeanor, and outstanding service
• Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
• Prepare and serve a variety of food and beverages and package take-outs if needed
• Clean, sanitize, and maintain food preparation and serving areas, equipment, utensils, dishes, and work surfaces to ensure safe and sanitary food-handling practices
• Ensure food is stored and cooked at the correct temperature by regulating the temperature of ovens, refrigeration, and other kitchen equipment
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and added items, and rotating stock
• Handle, store, and rotate all food products and supplies according to The Irving policies and procedures
• Wash, mix, peel and/or cut various foods to prepare for cooking or serving

Your Skills:

• Basic math skills
• Attention to detail
• Customer service skills
• Good communication skills

Your Experience:

• 2 years in a customer service role
• G.E.D or equivalent

The expected hourly range for this position is $16.00-$20.00. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements:

• Work Experience: Customer Service
• Education: Diploma/High School Equivalent

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.