Retail Associate

Irving Oil; Rutland (VT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k match

Sign-on Bonus

Paid Vacation

Wellness program

Job summary

Irving Oil is hiring a Food Service Associate to greet customers and provide exceptional service while supporting the team. You will prepare a variety of foods and beverages, maintain clean areas, and ensure proper food handling and temperatures to uphold brand standards.

The role requires customer service experience and a high school equivalency diploma, with compensation including benefits and a sign-on bonus. Placement will reflect experience and skills during shift rotations.

Qualifications

• 2 years in a customer service role.
• G.E.D or equivalent.
• Diploma/High School Equivalent is required.

Responsibilities

• Greet customers and deliver courteous, high level service.
• Prepare and serve foods and beverages according to orders.
• Maintain sanitary prep and serving areas and equipment.
• Ensure proper food storage and temperature control.
• Assist team to ensure a positive Irving customer experience.

Skills

Basic math skills

Attention to detail

Customer service skills

Good communication skills

Education

Diploma/High School Equivalent

Job description

As a Food Service Associate you will greet customers, deliver exceptional service with courtesy, and handle inquiries. Your goal will be to provide exceptional service and customer experiences. Your success will be determined by your ability to support your team members and customers during every interaction.

What We Offer:

• Competitive Compensation – Including a company matched 401k and a Sign-on Bonus
• Paid Vacation
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program

Your Responsibilities:

• Promote, work, and act in a manner consistent with the brand and "The Irving" customer experience standards
• Greeting customers, including answering phones, by providing clients with the highest level of customer service, demonstrated through a courteous demeanor, and outstanding service
• Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
• Prepare and serve a variety of food and beverages and package take-outs if needed
• Clean, sanitize, and maintain food preparation and serving areas, equipment, utensils, dishes, and work surfaces to ensure safe and sanitary food-handling practices
• Ensure food is stored and cooked at the correct temperature by regulating the temperature of ovens, refrigeration, and other kitchen equipment
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and added items, and rotating stock
• Handle, store, and rotate all food products and supplies according to The Irving policies and procedures
• Wash, mix, peel and/or cut various foods to prepare for cooking or serving

Your Skills

• Basic math skills
• Attention to detail
• Customer service skills
• Good communication skills

Your Experience:

• 2 years in a customer service role
• G.E.D or equivalent

The expected hourly range for this position is $16.00-$20.00. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.

Job Requirements - Work Experience

• Customer Service

Job Requirements - Education

• Diploma/High School Equivalent