Retail Associate

Irving Oil Ltd.; Pembroke (MA); On-site; USD 22,041 - 27,552; Part time

Benefits offered by this job

Company-matched 401k

Sign-on bonus

Paid vacation

Wellness support

24/7 Employee & Family Assistance Program

Job summary

Irving Oil Ltd. in Pembroke, Massachusetts, is seeking a Retail Associate to deliver exceptional customer service and handle inquiries with proficiency. The ideal candidate will greet customers and ensure a unique customer experience while maintaining store standards.

Responsibilities include processing payments, assisting customers, and maintaining an organized store. Candidates must have at least 2 years of experience in customer service and possess good communication and math skills. Join us in promoting a diverse and inclusive work environment.

Qualifications

• 2 years of experience in a customer service role.
• High school diploma or equivalent required.

Responsibilities

• Greet customers and provide exceptional service.
• Handle customer inquiries or complaints according to policies.
• Process payment transactions and maintain cash accuracy.
• Assist in store maintenance and stocking shelves.

Skills

Basic math skills

Attention to detail

Good customer service skills

Good communication skills

Education

GED or equivalent

Job description

As a Retail Associate, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal is to provide exceptional customer service and experiences using good communication and listening skills.

What We Offer

• Competitive compensation – including a company‑matched 401k, a sign‑on bonus, paid vacation, and wellness support.
• 24/7 access to our Employee & Family Assistance Program.
• Pay range $16‑$20 hourly based on experience.

Responsibilities

• Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards.
• Greet customers, including answering phones, providing the highest level of customer service that is unique to the Irving experience.
• Scan products; receive and process all payment transactions according to standard procedures and help customers use processing equipment.
• Handle customer inquiries or complaints in line with policies and procedures.
• Keep track of all cash/credit transactions, count cash intake, and perform audits (daily, weekly, and monthly) ensuring cash/credit intake equals receipts.
• Assist in the maintenance of the store and stocking shelves as needed.

Skills

• Basic math skills.
• Attention to detail.
• Good customer service skills.
• Good communication skills.

Experience

• 2 years in a customer service role.
• GED or equivalent.

Inclusivity Statement

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.