Retail Associate

Ross Stores, Inc.; Milpitas (CA); On-site; USD 25,072 - 25,761; Part time

Job summary

Ross Stores, Inc. is hiring a Retail Associate in Milpitas, CA. The role involves ensuring a positive shopping experience by assisting customers, maintaining a clean work environment, and presenting merchandise according to company standards. Ideal candidates will have effective communication skills and basic math skills for retail transactions. The position offers a competitive pay range of $18.20 - $18.70 per hour.

Qualifications

• Ability to effectively communicate with customers and coworkers in a friendly manner.
• Basic math skills for handling transactions.

Responsibilities

• Ensure a positive shopping experience for customers.
• Assist customers with inquiries and merchandise.
• Maintain store cleanliness and presentation.

Skills

Effective communication with customers

Basic mathematical calculations

Tools

PDTs

Registers

PCs

Job description

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks as needed.

Essential Functions

• Demonstrate safety as the top priority and practice safe behaviors.
• Maintain a high degree of awareness on the sales floor, keep egress clear, and report unsafe conditions.
• Treat all Customers and Associates with respect and courtesy.
• Assist Customers—registered, merchandise assistance, answer questions politely and knowledgeably.
• Provide prompt and efficient responses to Customer Service calls.
• Represent the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily assigned sizing and recovery per company best practice.
• Expedite newly received merchandise to the sales floor, merchandize per guidelines, maintain brand familiarity.
• Understand Loss Prevention Awareness, Shortage Highway, and Store Protection Specialist procedures.
• Demonstrate integrity and honesty, safeguard confidential and financial information.
• Follow all Mark‑Out‑of‑Stock policies and procedures.
• Follow all cash, check, charge card, refund, and online procedures, maintain accuracy.
• Show sense of urgency and maximize productivity by executing best practices.

Competencies

• Manage work processes.
• Business acumen.
• Plan, align and prioritize.
• Build talent.
• Collaborate.
• Lead by example.
• Communicate effectively.
• Ensure accountability and execution.

Qualifications and Special Skills Required

• Communicate effectively with customers, associates and leadership in a friendly and respectful manner.
• Perform basic mathematical calculations used in retail.

Physical Requirements/ADA

• Use store equipment (PDTs, registers and PCs).
• Ability to stand, walk and move up to 100% of the working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other supplies.
• Some assignments may require other qualifications and skills.
• Stockroom shifts may require pushing, pulling and lifting more than 20 pounds.

Supervisory Responsibilities

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing.

EEO Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We comply with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, sexual orientation, and other protected categories.

Base Pay Range

$18.20 - $18.70