Retail Associate

Carlo's Bakery, Inc.; Hoboken (NJ); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

Carlo's Bakery, Inc. in Hoboken seeks a friendly Retail Associate to provide exceptional customer experiences while helping customers select and purchase products. You will explain baked goods, assist with packaging and pricing, and ensure accurate checkout processes.

The role requires standing for extended periods, a flexible schedule including weekends and holidays, and a commitment to cleanliness and food-safety standards. Join a collaborative team delivering top-notch baked goods.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer-focused environment preferred.
• Ability to stand for extended periods and work flexible hours including weekends and holidays.

Responsabilités

• Arrive to work promptly and in full uniform on your scheduled days to work.
• Make sure customers are being taken care of and the store looks great at all times.
• Treat each customer with kindness and respect at all times.
• Ensure that product being sold is fresh and presentable.
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products.
• Be an expert in our products and be able to explain them to customers.
• Package, weigh, and price all baked goods & merchandise.
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database.
• Follow our cash handling procedures when using the POS to process customer orders.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Ensure that all shelves and displays are properly stocked and front-facing.
• Maintain back stock in good order.
• Operate and sanitize all Bakery equipment in a safe and proper manner.
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department.
• Cleaning should be done at the end of your shift and when the storefront is slow.
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise.
• Perform other duties as assigned by a supervisor

Connaissances

High energy

Engaging personality

Customer-focused

Formation

High school diploma or equivalent

Description du poste

Position Summary:

As a Carlo’s Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

PERFORMANCE RESPONSIBILITIES:

• Arrive to work promptly and in full uniform on your scheduled days to work
• Make sure customers are being taken care of and the store looks great at all times
• Treat each customer with kindness and respect at all times
• Ensure that product being sold is fresh and presentable
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Be an expert in our products and be able to explain them to customers
• Package, weight, and price all baked goods & merchandise
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked and front-facing
• Maintain back stock in good order
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Cleaning should be done at the end of your shift and when the storefront is slow
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise
• Perform other duties as assigned by a supervisor

JOB REQUIREMENTS:

• High school diploma or equivalent is required
• Experience in a similar customer focused work environment is preferred
• Ability to work well in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (according to customer demand)
• (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment
• (NJ locations only) SERV safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment
• A passion for cake!