Bakery Customer Experience Specialist

Carlo's Bakery; Hoboken (NJ); On-site; USD 26,000 - 36,000; Full time

Job summary

Carlo's Bakery is seeking a Retail Associate to ensure a positive customer experience by delivering courteous, friendly, and efficient service. You will help customers, maintain display, and uphold cleanliness.

The role emphasizes product knowledge, accurate POS transactions, and adherence to health standards, with weekends/holiday flexibility and a high-energy, professional demeanor.

Qualifications

• High school diploma or equivalent is required.
• Experience in a similar customer-focused work environment is preferred.
• Ability to work well in a busy environment.
• High energy and engaging personality.
• Professional demeanor.
• Ability to work on your feet for extended periods of time (8+ hours a day).
• Ability to work flexible hours, including weekends and holidays (according to customer demand).
• (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment.
• (NJ locations only) SERV safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment.
• A passion for cake!

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled days to work.
• Make sure customers are being taken care of and the store looks great at all times.
• Treat each customer with kindness and respect at all times.
• Ensure that product being sold is fresh and presentable.
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products.
• Be an expert in our products and be able to explain them to customers.
• Package, weight, and price all baked goods & merchandise.
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database.
• Follow our cash handling procedures when using the POS to process customer orders.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Ensure that all shelves and displays are properly stocked and front-facing.
• Maintain back stock in good order.
• Operate and sanitize all Bakery equipment in a safe and proper manner.
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department.
• Cleaning should be done at the end of your shift and when the storefront is slow.
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise.
• Perform other duties as assigned by a supervisor.

Skills

High energy

Engaging personality

Professional demeanor

Customer service

Flexible hours

Standing for long hours

Education

High school diploma

Tools

POS system

Job description

Carlo's Bakery is seeking a Retail Associate to ensure a positive customer experience by delivering courteous, friendly, and efficient service. You will help customers, maintain display, and uphold cleanliness.

The role emphasizes product knowledge, accurate POS transactions, and adherence to health standards, with weekends/holiday flexibility and a high-energy, professional demeanor.