Retail Associate

Gate Hospitality Group; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible scheduling

Employee dining café

Uniform dry-cleaning services

Career growth opportunities

Discounted lodging

Discounted golf and recreational perks

Job summary

Gate Hospitality Group is seeking a Retail Associate at Ponte Vedra Inn & Club to deliver exceptional guest shopping experiences. You will provide personalized service, assist with merchandise selection, and process transactions within a Forbes Five-Star environment.

Ideal candidates have a positive attitude, strong communication, and a willingness to learn. The role requires standing for extended periods, a flexible schedule, and approximately 35–40 hours per week in a luxury resort setting in

Qualifications

• Retail or customer service experience preferred but not required.
• Luxury retail, boutique, resort, country club, or hospitality experience is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Greet members and guests with a warm, professional attitude.
• Provide personalized shopping assistance and product recommendations.
• Deliver Forbes Five-Star level service by anticipating guest needs.
• Process purchases accurately using the point-of-sale system.
• Answer telephone inquiries and assist with merchandise questions.
• Maintain attractive displays and ensure the boutique is clean and stocked.
• Assist with receiving, restocking, pricing, and inventory.
• Build relationships with returning members by learning preferences.
• Collaborate with teammates to create an exceptional shopping experience.

Skills

Customer service

Sales

Communication

Multitasking

Tools

POS system

Job description

Start Your Journey

For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.

The Opportunity

Ponte Vedra Inn & Club is seeking a Retail Associate to join our retail team. This position plays a key role in creating exceptional shopping experiences for members and guests by providing personalized service, assisting with merchandise selection, processing transactions, maintaining merchandise displays, and supporting daily retail operations. The Retail Associate helps deliver the genuine hospitality and Forbes Five-Star service standards that define the Ponte Vedra Inn & Club experience.

The Day-to-Day

• Welcome members and guests with a warm, professional, and engaging attitude.
• Provide personalized shopping assistance and product recommendations.
• Deliver Forbes Five-Star service by anticipating guest needs and exceeding expectations.
• Process purchases accurately using the point-of-sale system.
• Answer telephone inquiries and assist with merchandise questions.
• Maintain attractive merchandise displays and ensure the boutique remains clean, organized, and fully stocked.
• Assist with receiving, restocking, pricing, and inventory management.
• Build relationships with returning members by learning their preferences and providing personalized service.
• Work collaboratively with teammates to create an exceptional shopping experience.

What Sets You Apart

• Previous retail or customer service experience preferred but not required.
• Luxury retail, boutique, resort, country club, or hospitality experience is a plus.
• Positive attitude and willingness to learn.
• Passion for providing exceptional customer service.
• Comfortable using point-of-sale systems and handling transactions.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and demeanor consistent with a luxury resort environment.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to frequently move throughout the retail shop while assisting guests.
• Ability to lift, carry, or move merchandise weighing up to 25 pounds.
• Ability to use a telephone, point-of-sale system, and other retail equipment.
• Full-time availability, approximately 35-40 hours per week.
• Flexible schedule required, including weekends, evenings, and holidays.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunitiesComplimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.