Wellness Concierge

Gate Hospitality Group; Florida; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision, lifeinsurance

401(k) with company match

Flexible scheduling

Complimentary parking and employee din

Five-Diamond service training

Certifications and continuing ed

Complimentary Uniform Dry-Cleaning

Career growth and advancement

Preferred lodging rates

Discounted golf and select recreation

Job summary

Ponte Vedra Inn & Club is seeking a passionate Wellness Concierge to join the opening team at our new Sports Club facility. You will serve as the hospitality ambassador for members and guests, coordinating wellness services and providing personalized experiences in a luxury setting.

Reporting to the Sports Club Manager, you will manage scheduling, billing, and program administration while upholding Forbes Five-Star service.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two years of concierge/front desk or luxury hospitality experience preferred.
• Experience with scheduling, billing, POS, and guest-service operations.

Responsibilities

• Welcome members and guests with exceptional hospitality and personalized service.
• Schedule and coordinate fitness classes, personal training, wellness appointments, and programs.
• Process billing transactions, retail purchases, memberships, and service payments accurately.
• Maintain concierge desk coverage during operating hours.
• Promote wellness programs and wellness-related products to enhance the guest experience.
• Assist with onboarding and engagement initiatives for members.

Skills

Strong communication

Customer service

Interpersonal skills

Multitask

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Associate degree in Hospitality or related field

Tools

Scheduling systems

Booking platforms

Point-of-sale systems

Billing processes

Club management software

Microsoft Office

Technogym platform

Job description

Start Your Journey

For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.

The Opportunity

Ponte Vedra Inn & Club is seeking a passionate, service-driven Wellness Concierge to join the opening team at our new Sports Club facility. Reporting to the Sports Club Manager, this role serves as the primary point of contact and hospitality ambassador for members and guests. The Wellness Concierge is responsible for delivering exceptional experiences through personalized service, scheduling coordination, billing support, wellness program administration, retail sales, and concierge services. This position plays a vital role in connecting members with fitness, recovery, and wellness offerings while ensuring every interaction reflects Ponte Vedra Inn & Club's Forbes Five-Star service standards.

The Day-to-Day

• Welcome members and guests with exceptional hospitality and personalized service.
• Manage member and guest check-in procedures efficiently and accurately.
• Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
• Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
• Process billing transactions, retail purchases, membership charges, and service payments accurately.
• Provide facility tours and educate members on Sports Club amenities, wellness programs, and available services.
• Assist members in selecting wellness programs, services, and offerings that support their individual goals.
• Maintain continuous coverage of the concierge desk during operating hours.
• Coordinate member flow and communicate operational needs with Sports Club leadership, attendants, trainers, and instructors.
• Respond to member questions, concerns, and service requests in a professional and timely manner.
• Escalate member concerns to Sports Club leadership when appropriate.
• Promote retail merchandise and wellness-related products to enhance the member experience.
• Assist with member onboarding and wellness engagement initiatives.
• Maintain accurate attendance, revenue, scheduling, and member usage records.
• Support departmental events, wellness programs, special activities, and member engagement initiatives.
• Ensure the concierge area remains clean, organized, and welcoming at all times.
• Attend departmental meetings, training sessions, and safety meetings as required.
• Follow all company policies, procedures, and departmental operating standards.
• Support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
• Perform additional duties as assigned by Sports Club leadership.

What Sets You Apart

• High school diploma or equivalent required.
• Associate degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.
• Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
• Minimum two years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, luxury resort, or similar environments preferred.
• Experience with scheduling systems, booking platforms, point-of-sale systems, billing processes, and guest service operations preferred.
• Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
• CPR/AED certification preferred or the ability to obtain certification within 30 days of hire.
• Knowledge of fitness, wellness, recovery, and recreational services preferred.
• Proficiency with scheduling, reservation, billing, and point-of-sale systems.
• Working knowledge of Microsoft Office and club management software applications.
• Technogym platform experience preferred.
• Strong communication, organizational, customer service, problem-solving, and interpersonal skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to stand, walk, and remain active for extended periods.
• Ability to move throughout the Sports Club and wellness facilities as needed.
• Ability to lift and carry up to 25 pounds.
• Ability to operate computer systems, point-of-sale systems, and standard office equipment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.