Retail Assistant Store Manager: Lead, Train & Elevate

GOODWILL IND OF THE CHESAPEAKE INC; Waterloo (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

The Retail Assistant Store Manager at Goodwill Industries of the Chesapeake oversees daily store execution in a high-volume environment and provides leadership when the Store Manager is unavailable.

You will supervise volunteers and employees, drive sales and operations, maintain safety and appearance, and ensure excellent donor and customer service while aligning with Goodwill's mission.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support the Store Manager in all aspects of store operations.
• Supervise, train, schedule, and coach retail employees and volunteers.
• Lead by example in delivering excellent customer and donor service.
• Help achieve sales, production, and expense control goals.
• Maintain a clean, safe, and well‑organized store environment.
• Investigate and document accidents, injuries, and safety issues.
• Oversee merchandising, inventory flow, and sales floor presentation.
• Address customer concerns and promote Goodwill’s mission and values.
• Assume store leadership responsibilities when the Store Manager is absent.

Skills

Supervisory experience

People leadership

Customer service

Merchandising

Multitasking

Self-starter

Education

High school diploma

Job description

The Retail Assistant Store Manager at Goodwill Industries of the Chesapeake oversees daily store execution in a high-volume environment and provides leadership when the Store Manager is unavailable.

You will supervise volunteers and employees, drive sales and operations, maintain safety and appearance, and ensure excellent donor and customer service while aligning with Goodwill's mission.