Retail Assistant Store Manager: Lead Team & Service

Pop Mart; California (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking an Assistant Store Manager in Brea, CA to lead a high-performing retail team, drive sales, and deliver a premium customer experience. You will collaborate with the Store Manager to coach staff, manage daily operations, and ensure accurate merchandising and inventory control.

You will oversee opening/closing, cash handling, loss prevention, and staff scheduling while upholding POP MART’s brand standards and a welcoming store environment for collectors and enthusiasts.

Qualifications

• 2+ years of retail leadership experience.
• Proven ability to coach and develop retail teams.
• Strong understanding of store operations and business metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, or pop culture is valued.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads to deliver strong performance.
• Partner with the Store Manager to achieve sales goals and KPIs (sales, conversion, UPT, ATV).
• Oversee daily store operations including opening/closing, cash handling, safety, and compliance.
• Maintain merchandising standards, inventory accuracy, and back-of-house organization.
• Drive store initiatives, product launches, and seasonal campaigns.
• Serve as Manager on Duty and ensure an exceptional customer experience.

Skills

Retail leadership

Customer service

Team development

Sales coaching

Education

High School Diploma or equivalent

Job description

POP MART is seeking an Assistant Store Manager in Brea, CA to lead a high-performing retail team, drive sales, and deliver a premium customer experience. You will collaborate with the Store Manager to coach staff, manage daily operations, and ensure accurate merchandising and inventory control.

You will oversee opening/closing, cash handling, loss prevention, and staff scheduling while upholding POP MART’s brand standards and a welcoming store environment for collectors and enthusiasts.