Retail Assistant Store Manager - Lead Team, Elevate Guest Experience

Lovisa Pty Ltd; Buffalo (NY); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Lovisa Pty Ltd in Buffalo, NY is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

The role involves coaching store associates, driving sales, managing inventory and shipments, and ensuring visual merchandising standards. A strong focus on customer service and team development is essential.

Qualifications

• 2+ years of retail management experience.
• Strong leadership and decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends and holidays.

Responsabilités

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members
• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards
• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service
• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Connaissances

Retail management

Leadership

Customer service

Communication

Team development

Problem solving

Description du poste

Lovisa Pty Ltd in Buffalo, NY is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

The role involves coaching store associates, driving sales, managing inventory and shipments, and ensuring visual merchandising standards. A strong focus on customer service and team development is essential.