Retail Assistant Store Manager: Lead Sales & Service

Lovisa; Buffalo (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Lovisa in Buffalo, NY is seeking an Assistant Store Manager to lead our retail team, drive sales, and ensure exceptional customer experiences. You will partner with the Store Manager on coaching, operations, and visual merchandising to deliver results in a fast-paced fashion environment.

The ideal candidate has 2+ years of retail management, strong communication and leadership skills, and a passion for fashion. This role offers dedicated growth and a dynamic team.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to perform tasks like standing, lifting, and moving merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing procedures and daily operations.
• Manage inventory control and stockroom organization.
• Oversee shipments and merchandise flow.
• Monitor shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Leadership

Communication

Customer service

Problem-solving

Team development

Retail management

Job description

Lovisa in Buffalo, NY is seeking an Assistant Store Manager to lead our retail team, drive sales, and ensure exceptional customer experiences. You will partner with the Store Manager on coaching, operations, and visual merchandising to deliver results in a fast-paced fashion environment.

The ideal candidate has 2+ years of retail management, strong communication and leadership skills, and a passion for fashion. This role offers dedicated growth and a dynamic team.