Retail Assistant Store Manager: Lead Team, Elevate Service

Lovisa Pty Ltd; Green Bay (WI); On-site; USD 38,000 - 56,000; Full time

Job summary

Lovisa Pty Ltd seeks an energetic Assistant Store Manager to help lead our Wisconsin retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will support the Store Manager in coaching, onboarding new team members, driving sales, managing inventory, and ensuring visual standards. This role requires strong leadership, excellent communication, and a passion for fashion in a fast-paced environment.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to perform tasks like standing, lifting, and moving merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing protocols and other operational procedures.
• Manage inventory control and stockroom organization.
• Oversee shipments and merchandise flow.
• Monitor shrink prevention measures and store compliance.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Customer service

Leadership

Communication

Problem-solving

Team development

Job description

Lovisa Pty Ltd seeks an energetic Assistant Store Manager to help lead our Wisconsin retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will support the Store Manager in coaching, onboarding new team members, driving sales, managing inventory, and ensuring visual standards. This role requires strong leadership, excellent communication, and a passion for fashion in a fast-paced environment.