Retail Assistant Store Manager: Lead Team & Drive Sales

Lovisa Pty Ltd; San Mateo (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Lovisa Pty Ltd is seeking an Assistant Store Manager in San Mateo, California to help lead our fashion retail team and deliver exceptional customer experiences while supporting daily operations.

You will assist the Store Manager with training, staffing, visual merchandising, and achieving sales goals, while ensuring loss prevention and compliance. Candidates should have 2+ years of retail management, strong communication, and a passion for fashion.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute operational procedures including opening/closing protocols.
• Manage inventory control and stockroom organization.
• Oversee accurate processing of shipments and merchandise flow.
• Monitor and maintain shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Leadership

Customer service

Communication

Team development

Problem solving

Flexibility

Physical stamina

Job description

Lovisa Pty Ltd is seeking an Assistant Store Manager in San Mateo, California to help lead our fashion retail team and deliver exceptional customer experiences while supporting daily operations.

You will assist the Store Manager with training, staffing, visual merchandising, and achieving sales goals, while ensuring loss prevention and compliance. Candidates should have 2+ years of retail management, strong communication, and a passion for fashion.