Retail Assistant Store Manager: Team Lead & Service

Lovisa Pty Ltd; Pleasanton (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lovisa Pty Ltd is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. You will work closely with the Store Manager to drive sales, maintain store standards, and ensure smooth handling of merchandise flows.

The role requires hands-on leadership, strong communication, and a passion for fashion.

Qualifications

• 2+ years of retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Maintain professional appearance and attitude.
• Act as brand ambassador in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members
• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards
• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service
• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Skills

Retail management

Problem-solving

Interpersonal skills

Leadership

Fashion passion

Fast-paced

Flexible scheduling

Physical stamina

Brand ambassador

Fashion knowledge

Job description

Lovisa Pty Ltd is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. You will work closely with the Store Manager to drive sales, maintain store standards, and ensure smooth handling of merchandise flows.

The role requires hands-on leadership, strong communication, and a passion for fashion.