Retail Assistant Store Manager - 3254

FirstCash, Inc.; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

FirstCash, Inc. is looking for an Assistant Store Manager in San Antonio, Texas. You will oversee daily store operations, ensure a customer-centric environment, lead and develop employees, and meet financial goals. The role requires effective supervision, flexibility in scheduling, and strong organizational skills.

The position offers a competitive hourly wage with potential commission based on performance. Candidates must have a high school diploma and be willing to work 40+ hours weekly, including weekends and holidays.

Qualifications

• Must be willing to perform duties for extended periods.
• Ability to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Must become firearms certified.
• Minimum age 18 years old.
• Ability to work a flexible retail schedule.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor and assist in training of Pawnbrokers.
• Recruit top talent through prescribed channels.
• Open and close the store and ensure asset protection.
• Evaluate the store’s financial statements.

Skills

Cash handling experience

Strong business sense

Analytical skills

Detail-oriented

Bilingual skills

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) systems

Job description

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer‑centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote the business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (*in FFL locations) and more.

This position offers an hourly wage, with Assistant Store Managers earning commission based on productivity and a bonus based on store performance. The actual pay will be based on various factors, such as work location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are not guaranteed.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants receive additional details during the interview process.

Additional Information

Pay rates will not be below any applicable local minimum wage requirements.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.