Retail Assistant Store Manager - 0114

FirstCash, Inc.; El Paso (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) Program

Vacation and Sick Leave

Tuition Reimbursement

Job summary

FirstCash, Inc. is seeking a Retail Assistant Store Manager in El Paso, Texas. This role includes managing day-to-day operations, promoting a customer-centric environment, and developing store employees. Responsible for training, recruiting, and maximizing financial performance of the store.

The position offers an hourly wage plus commission based on store productivity, with earnings potential of up to 8% commission on transactions. Comprehensive benefits and a supportive work environment are also highlighted.

Qualifications

• Ability to work independently with minimal supervision.
• Demonstrated ability to effectively supervise others.
• Must have cash handling experience.

Responsibilities

• Facilitate a customer-centric environment by engaging customers.
• Monitor and assist in the training of Pawnbrokers.
• Open and close the store, including counting cash drawers.

Skills

Supervisory skills

Customer service

Cash handling

Analytical skills

Detail-oriented

Education

High School Diploma or GED

Tools

Point-of-sale (POS) system

Job description

Retail Assistant Store Manager

We are currently looking for the right retail assistant store manager to join our team.

$13.00 to $17.00 per hour. Commission structure pays you for every transaction. Store associates can earn up to 8% on transactions, potentially adding $7.67 per hour on top of the hourly base rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: One week of paid vacation after six months of active full‑time service; an additional week after one year; two weeks after the second year, etc. (subject to state/local requirements).
• Sick/Personal: 8 hours after six months of employment, 16 hours per anniversary thereafter up to five years (subject to state/local requirements).
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement with FirstCash Education up to $2,000 per year for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third‑key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive and productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relationships and customer satisfaction. This position sets the tone for a customer‑centric environment. Assistant Store Managers analyze store financial statements to ensure financial goals are met. They commit to the company’s asset protection program, promote the business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more. The role offers an hourly wage, plus commission based on productivity and a bonus based on store performance.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to obtain firearms certification.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings or other areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are based on business needs and are not guaranteed.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2-8% commission, based on the gross profit of personal performance. Applicants receive more details during the interview process.

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.