Retail Assistant Store Manager - 0480

FirstCash; Rocky Mount (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Unlimited commission

Store performance bonus

Earned wage access

Employee discounts

Vacation & Sick/Personal time

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash is seeking an Assistant Store Manager to help lead our team, coach employees, drive store performance, build customer relationships, and develop your leadership skills.

As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional service, and help drive profitability across our wide range of merchandise, including jewelry, electronics, tools, and more.

Qualifications

• Minimum 18 years old with a high school diploma, GED, or equivalent experience.
• Experience in leadership, supervisory, or management roles is preferred.
• Strong leadership, coaching, team development, and customer service skills.

Responsibilities

• Support daily store operations and act as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics to support business objectives.
• Build product knowledge across merchandise categories.

Skills

Leadership

Customer service

Coaching

Team development

Retail

Education

High school diploma

GED welcome

Tools

POS systems

Job description

Description

Assistant Store Manager

$15.00 - $18.50 per hour

Unlimited Commission

• Store Performance Bonus

We're looking for an experienced Assistant Store Manager to help lead our team! If you enjoy coaching employees, driving store performance, building customer relationships, and developing your leadership skills, this could be the opportunity for you.

As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional customer service, and help drive profitability. You'll gain hands-on leadership experience while working with a wide variety of merchandise, including jewelry, electronics, tools, and more.

Why You’ll Love Working Here

• Competitive hourly pay + commission up to 8%
• Additional bonus opportunities based on store performance
• Great hours - most stores open 9AM-6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto-enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You’ll Do

• Support daily store operations and serve as Manager on Duty when needed
• Deliver exceptional customer service and resolve customer concerns
• Coach, train, and develop team members to meet company standards
• Assist with recruiting, hiring, and retaining top talent
• Help drive store sales, profitability, and performance goals
• Maintain inventory accuracy and support asset protection initiatives
• Open and close the store, including cash handling and operational procedures
• Monitor loan and buying transactions to ensure compliance and accuracy
• Maintain attractive merchandising and store presentation standards
• Analyze performance metrics and support the achievement of business objectives
• Build product knowledge across a wide variety of merchandise categories

What We’re Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Previous leadership, key-holder, supervisory, or management experience preferred
• Strong leadership, coaching, team development, and customer service skills
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team-oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information

Associates can earn 2-8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.