Retail Assistant Manager — Drive Sales & Customer Experience

Tcc-Wireless; South Orange (NJ); On-site; USD 51,266,000 - 56,958,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC is seeking a Retail Assistant Manager for the South Orange, NJ store. This full-time role focuses on delivering world-class customer service, meeting revenue targets, and leading store operations in a fast-paced retail environment.

As RAM, you will build relationships with customers and colleagues, handle cash and inventory tasks, and drive sales while upholding company policies and standards. Strong communication and reliability are essential.

Qualifications

• High School Diploma or GED.
• 6+ months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• RAM is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Interpersonal communication

Problem solving

Flexibility

Stand for long periods

Lifting up to 25 pounds

Reliable transportation

Job description

TCC Wireless, LLC is seeking a Retail Assistant Manager for the South Orange, NJ store. This full-time role focuses on delivering world-class customer service, meeting revenue targets, and leading store operations in a fast-paced retail environment.

As RAM, you will build relationships with customers and colleagues, handle cash and inventory tasks, and drive sales while upholding company policies and standards. Strong communication and reliability are essential.