Retail Assistant Manager - Team Leader & Guest Experience

R301US Hibbett Retail, Inc.; Covington (LA); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Covington, LA is seeking an Assistant Manager to support the Store Manager in day-to-day operations and administrative duties. You will be knowledgeable in each department, uphold company policies, and promote merchandise while delivering outstanding customer service.

The role includes supervisory responsibilities in the Store Manager’s absence and training staff. You will help manage selling, restocking, merchandising, ordering, and scheduling, while ensuring

Qualifications

• 1-3 years of customer service experience.
• Experience in a retail environment, footwear and athletic apparel preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all policies, procedures, and standards as listed in manuals and memos.
• Protect the company’s assets and financial information by ensuring internal controls and informing management of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Team leadership

Job description

Hibbett I City Gear in Covington, LA is seeking an Assistant Manager to support the Store Manager in day-to-day operations and administrative duties. You will be knowledgeable in each department, uphold company policies, and promote merchandise while delivering outstanding customer service.

The role includes supervisory responsibilities in the Store Manager’s absence and training staff. You will help manage selling, restocking, merchandising, ordering, and scheduling, while ensuring