Retail Assistant Manager — Service & Store Ops Lead

JD Sports NA; Vienna (WV); On-site; USD 15,000 - 22,000; Part time

Job summary

JD Sports NA in Vienna, West Virginia is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence. You will help merchandise, restock, schedule, and train staff while ensuring policy adherence and exceptional service.

The role emphasizes hands-on supervision in the absence of the Store Manager, knowledge of product areas, and a commitment to promoting merchandise and services to customers during peak periods.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team management

Self-starter

Attention to detail

Job description

JD Sports NA in Vienna, West Virginia is seeking an Assistant Manager to support the Store Manager in daily store operations and customer service excellence. You will help merchandise, restock, schedule, and train staff while ensuring policy adherence and exceptional service.

The role emphasizes hands-on supervision in the absence of the Store Manager, knowledge of product areas, and a commitment to promoting merchandise and services to customers during peak periods.