Retail Assistant Manager: Lead Store Operations & Service

JD Sports NA; Madison (WI); On-site; USD 18,000 - 25,000; Full time

Job summary

JD Sports NA in Madison, WI is seeking an Assistant Manager to support store leadership in day-to-day operations and administrative duties. You will work closely with the Store Manager to implement action plans for selling, restocking, merchandising, ordering, and scheduling while promoting the brand’s merchandise and services.

The role emphasizes delivering outstanding customer service, supervising staff in the Store Manager's absence, and maintaining policies and standards across departments.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meeting goals and profits.
• Self-starter with initiative and attention to detail.

Responsibilities

• Assist Store Manager in operating the store and achieving goals.
• Consult with Store Manager on action plans for selling, restocking, merchandising, ordering and scheduling.
• Act as supervisor in Store Manager's absence and handle store duties.
• Provide guidance to employees and customers across departments as needed.
• Ensure inventory movement, customer trends, and profitability are tracked and reported.
• Deliver extraordinary customer service and promote merchandise and services.

Skills

Customer service

Communication

Team leadership

Retail knowledge

Job description

JD Sports NA in Madison, WI is seeking an Assistant Manager to support store leadership in day-to-day operations and administrative duties. You will work closely with the Store Manager to implement action plans for selling, restocking, merchandising, ordering, and scheduling while promoting the brand’s merchandise and services.

The role emphasizes delivering outstanding customer service, supervising staff in the Store Manager's absence, and maintaining policies and standards across departments.