Retail Assistant Manager: Customer Experience & Ops

JD Sports NA; Terre Haute (IN); On-site; USD 1,722,000 - 1,860,000; Full time

Job summary

JD Sports NA in Terre Haute, IN is seeking an Assistant Manager to support daily store operations and guest experience, reporting to the Store Manager. The role requires strong customer service, asset control, and merchandising knowledge to meet store goals.

Responsibilities include assisting in selling, restocking, scheduling, and training staff, enforcing policies, and promoting merchandise while ensuring excellent service during peak periods.

Qualifications

• Experience in retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling the assets of the store.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Job description

JD Sports NA in Terre Haute, IN is seeking an Assistant Manager to support daily store operations and guest experience, reporting to the Store Manager. The role requires strong customer service, asset control, and merchandising knowledge to meet store goals.

Responsibilities include assisting in selling, restocking, scheduling, and training staff, enforcing policies, and promoting merchandise while ensuring excellent service during peak periods.