Retail Assistant Manager — Service, Merch & Ops Leader

JD Sports NA; Amarillo (TX); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Amarillo, TX seeks an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across departments, uphold visual and service standards, and step in as acting manager when needed.

The role emphasizes assisting with selling, restocking, merchandising, ordering, and scheduling, while prioritizing outstanding customer support and store profitability.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and meet goals.

Responsibilities

• Assist Store Manager in controlling store assets.
• Collaborate with Store Manager to plan selling, restocking, merchandising, ordering, and scheduling.
• Lead in the absence of the Store Manager.
• Assist in recruiting, training, and evaluating staff.
• Provide knowledge and guidance to employees and customers across departments.
• Maintain awareness of inventory, sales statistics, and expenses to support profitability.
• Direct staff to ensure department responsibilities are met.
• Ensure high-quality customer service per company standards.
• Perform general administrative duties as needed and support Store Manager responsibilities.
• Promote and sell services and merchandise offered by the store.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Initiative

Attention to detail

Job description

Hibbett I City Gear in Amarillo, TX seeks an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across departments, uphold visual and service standards, and step in as acting manager when needed.

The role emphasizes assisting with selling, restocking, merchandising, ordering, and scheduling, while prioritizing outstanding customer support and store profitability.