Retail Assistant Manager: Lead Teams, Elevate Service

Madewell Stores Madewell, Inc.; Boston (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Discounts on brand products

401(k) plan with company matching

Medical and Prescription coverage

Paid Time Off

Life insurance

Job summary

Madewell Stores Madewell, Inc. in Boston seeks an Assistant Manager who helps lead store operations and drive profitability through customer connections and brand loyalty.

You will coach sales associates, support Store Director, and ensure outstanding service while coordinating with leadership on staffing, training, and local events.

The role requires 1–2 years of retail management, flexibility for nights and weekends, and the ability to lift up to 40 pounds as needed.

Qualifications

• 1–2 years of retail management experience.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Job description

Madewell Stores Madewell, Inc. in Boston seeks an Assistant Manager who helps lead store operations and drive profitability through customer connections and brand loyalty.

You will coach sales associates, support Store Director, and ensure outstanding service while coordinating with leadership on staffing, training, and local events.

The role requires 1–2 years of retail management, flexibility for nights and weekends, and the ability to lift up to 40 pounds as needed.