Retail Assistant Manager: Lead Teams, Elevate Customer Connection

Factory Stores H.F.D. No. 55, Inc.; Oxon Hill (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

60% discount on branded products

401(k) with company matching

Medical, prescription coverage

Paid Time Off

Discounts on travel, entertainment, &

Competitive base pay + bonus programs

Holiday pay

Company discounts

Job summary

J.Crew Group (JCG) is hiring an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement.

You’ll coach the sales team and collaborate with the leadership group to adapt strategies and ensure smooth operations. You will support recruiting, training, and development, manage store operations and systems, and ensure outstanding customer service while exceeding goals.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail leadership

Customer service

Teamwork

Problem-solving

Flexibility

Job description

J.Crew Group (JCG) is hiring an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement.

You’ll coach the sales team and collaborate with the leadership group to adapt strategies and ensure smooth operations. You will support recruiting, training, and development, manage store operations and systems, and ensure outstanding customer service while exceeding goals.