Retail Assistant Manager - Lead Team & Customer Experience

J.Crew Group; Westminster (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

60% discount on branded products

401(k) with company matching

Medical and prescription coverage

Paid Time Off / Holidays

Job summary

J.Crew Group is seeking an Assistant Manager to join our leadership team in Westminster. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team to peak performance.

You’ll partner with the Store Director and leadership peers to adapt strategies for success and ensure smooth operational support across the store. The role requires flexibility for nights, weekends, and holidays, with a strong focus on teamwork and

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.). Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

J.Crew Group is seeking an Assistant Manager to join our leadership team in Westminster. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team to peak performance.

You’ll partner with the Store Director and leadership peers to adapt strategies for success and ensure smooth operational support across the store. The role requires flexibility for nights, weekends, and holidays, with a strong focus on teamwork and