Retail Assistant Manager - Lead Team & Customer Experience

J.Crew Factory; Washington; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

60% discount on branded product from J

60% discount on branded product from J

Entertainment, travel, fitness, and...

Job summary

J.Crew Factory in Tulalip, WA is hiring an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You’ll own divisions like Visual Merchandising and Operations, manage store systems, and partner with senior leaders on recruiting and development. The role requires flexibility to support evenings, weekends, and holidays.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift/move at least 40 pounds (18 kg).

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Teamwork

Tools

POS systems

Job description

J.Crew Factory in Tulalip, WA is hiring an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You’ll own divisions like Visual Merchandising and Operations, manage store systems, and partner with senior leaders on recruiting and development. The role requires flexibility to support evenings, weekends, and holidays.