Retail Assistant Manager: Lead Team & Customer Experience

J.Crew Factory; Seabrook (NH); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Discount on branded products

401(k) with company match

Medical insurance

PTO including holidays

Discounts on entertainment, travel, or

fitness

Job summary

J.Crew Factory is seeking an Assistant Manager to join the leadership team in a dynamic retail environment in Seabrook, NH. Drive profitability through customer connections, brand loyalty, and strong community engagement while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies, oversee operations, and support as needed, including recruiting and training efforts. A flexible schedule including nights, weekends, and holidays is required.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Brand awareness

Job description

J.Crew Factory is seeking an Assistant Manager to join the leadership team in a dynamic retail environment in Seabrook, NH. Drive profitability through customer connections, brand loyalty, and strong community engagement while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies, oversee operations, and support as needed, including recruiting and training efforts. A flexible schedule including nights, weekends, and holidays is required.