Retail Assistant Manager - Lead Team & Customer Experience

JD Sports NA; Dothan (AL); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Dothan, AL is seeking an Assistant Manager to support Store Manager in day-to-day store operations and administrative duties. The role focuses on customer service excellence and promoting merchandise across departments.

You will assist with selling, restocking, merchandising, ordering and scheduling while supervising staff in the Store Manager's absence. Strong communication and leadership are essential in this fast-paced environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Maintain awareness of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager's responsibilities.
• Deliver extraordinary customer service as highlighted in the customer service manual, and assist customers entering the store during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and procedures as listed in manuals and memos.

Skills

Retail operations

Customer service

Team leadership

Communication

Sales knowledge

Job description

Hibbett I City Gear in Dothan, AL is seeking an Assistant Manager to support Store Manager in day-to-day store operations and administrative duties. The role focuses on customer service excellence and promoting merchandise across departments.

You will assist with selling, restocking, merchandising, ordering and scheduling while supervising staff in the Store Manager's absence. Strong communication and leadership are essential in this fast-paced environment.