Retail Assistant Manager - Lead Team & Customer Experience

J.Crew Group; California; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Brand product discount

401(k) plan

Medical insurance

Dental and vision insurance

Paid time off

Job summary

J.Crew Group is seeking an Assistant Manager for our California stores. In this role you’ll lead a sales team, drive profitability, and coach associates to deliver best-in-class service. You’ll collaborate with the leadership team to execute brand strategies and ensure smooth store operations.

You’ll oversee designated duties (visual merchandising, operations, HR, service and selling) and recruit, train, and develop staff as needed. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer focus

Team leadership

Scheduling flexibility

Physical ability

Job description

J.Crew Group is seeking an Assistant Manager for our California stores. In this role you’ll lead a sales team, drive profitability, and coach associates to deliver best-in-class service. You’ll collaborate with the leadership team to execute brand strategies and ensure smooth store operations.

You’ll oversee designated duties (visual merchandising, operations, HR, service and selling) and recruit, train, and develop staff as needed. Flexibility to work nights, weekends, and holidays is required.