Retail Assistant Manager: Lead Team & Customer Experience

J.Crew; Brookline (MA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay and bonus program

Up to 60% discount on branded product

Entertainment, travel, fitness, and...

401(k) plan with company matching

Medical and Prescription coverage

Paid time off and holidays

Job summary

J.Crew is seeking an Assistant Manager in Brookline, MA to lead with a focus on profitability, brand loyalty, and community engagement. You’ll coach the sales team, support store operations, and collaborate with leadership to implement effective strategies.

The role offers flexibility to cover various store functions and ensure top-tier customer service. You will drive performance, oversee designated areas, participate in recruiting and training, and help create a positive, collaborative work

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Support brand, customers, and teams with enthusiasm.
• Stay current with fashion trends and industry developments.
• Embrace teamwork and flexibility while executing tasks.
• Be capable of lifting and moving up to 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Brand passion

Customer focus

Fashion trends

Teamwork

Flexibility

Problem-solving

Physical stamina

Job description

J.Crew is seeking an Assistant Manager in Brookline, MA to lead with a focus on profitability, brand loyalty, and community engagement. You’ll coach the sales team, support store operations, and collaborate with leadership to implement effective strategies.

The role offers flexibility to cover various store functions and ensure top-tier customer service. You will drive performance, oversee designated areas, participate in recruiting and training, and help create a positive, collaborative work