Retail Assistant Manager: Lead Team & Customer Experience

R301US Hibbett Retail, Inc.; Amarillo (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Amarillo, TX (Westgate Mall) is seeking an Assistant Manager to support daily store operations and customer service excellence. You will assist in merchandising, inventory control, scheduling, and team leadership, ensuring store goals are met while representing the brand.

Ideal candidates bring 1–3 years retail experience, strong communication, and a proactive attitude. This full-time, on-site role requires adaptability, quick thinking, and a passion for selling athletic

Qualifications

• Retail experience, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail.
• Team-player with passion for customer service and selling.

Responsibilities

• Assist Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide guidance to employees and customers across departments.
• Coordinate personnel recruiting, training, and evaluation with Store Manager.
• Monitor inventory, sales statistics and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Maintain inventory movement updates and customer trend reporting.
• Ensure extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold all company policies and procedures as documented.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team management

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Amarillo, TX (Westgate Mall) is seeking an Assistant Manager to support daily store operations and customer service excellence. You will assist in merchandising, inventory control, scheduling, and team leadership, ensuring store goals are met while representing the brand.

Ideal candidates bring 1–3 years retail experience, strong communication, and a proactive attitude. This full-time, on-site role requires adaptability, quick thinking, and a passion for selling athletic