Retail Assistant Manager – Store Ops & Customer Service

R301US Hibbett Retail, Inc.; Pasadena (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Pasadena, Texas is seeking an Assistant Manager to support Store Manager in daily operations and customer service excellence. You will lead staff, manage merchandising, inventory, and scheduling, and ensure execution of company policies.

The role emphasizes hands-on supervision, strong communication, and a proactive approach to achieve store goals while delivering outstanding shopping experiences for customers.

Qualifications

• Retail experience in footwear/apparel preferred.
• 1-3 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on tasks.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the Store Manager's absence.
• Assist in recruiting, training, and evaluating staff.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Maintain extraordinary customer service per the service manual.
• Promote and sell services and merchandise by Hibbett I City Gear.

Skills

Retail operations

Customer service

Team leadership

Inventory management

Merchandising

Communication

Job description

Hibbett I City Gear in Pasadena, Texas is seeking an Assistant Manager to support Store Manager in daily operations and customer service excellence. You will lead staff, manage merchandising, inventory, and scheduling, and ensure execution of company policies.

The role emphasizes hands-on supervision, strong communication, and a proactive approach to achieve store goals while delivering outstanding shopping experiences for customers.