Retail Assistant Manager - Lead Style & Service

J.Crew; Lynnfield (MA); On-site; USD 2,686,320 - 3,354,456; Full time

Benefits offered by this job

Product discounts

401(k) plan

Medical insurance

Paid time off

Job summary

J.Crew in Lynnfield, MA is seeking an Assistant Manager to join the leadership team. You will drive profitability through customer connections, brand loyalty, and community engagement, while coaching the sales team to elevate performance.

You will collaborate with the Store Director and other leaders to adapt strategies and ensure smooth operations, training and development, and delivering best-in-class service.

Qualifications

• 1–2 years of retail management experience.
• Passion for brand, customers, and teams.
• Ability to stay current with fashion trends.
• Flexible availability including nights, weekends, and holidays.
• Willingness to lift up to 40 pounds.

Responsibilities

• Support Store Director & Associate Store Manager to impact business results.
• Own division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

Scheduling flexibility

Brand awareness

Job description

J.Crew in Lynnfield, MA is seeking an Assistant Manager to join the leadership team. You will drive profitability through customer connections, brand loyalty, and community engagement, while coaching the sales team to elevate performance.

You will collaborate with the Store Director and other leaders to adapt strategies and ensure smooth operations, training and development, and delivering best-in-class service.