Retail Assistant Manager: Lead Store Operations & Service

R301US Hibbett Retail, Inc.; Forest City (NC); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Forest City, NC is seeking an Assistant Manager to support the Store Manager in retail operations and customer service excellence. You will help manage inventory, merchandising, scheduling, and staff development while maintaining store policies and a high standard of customer care.

The role requires 1-3 years of customer service experience in a retail setting, strong communication skills, and the ability to lead a team in a fast-paced environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with ability to handle multiple tasks.
• Team-player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Take responsibility of the entire store when the Store Manager is absent.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and learn Store Manager responsibilities.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Initiative

Attention to detail

Team player

Job description

Hibbett I City Gear in Forest City, NC is seeking an Assistant Manager to support the Store Manager in retail operations and customer service excellence. You will help manage inventory, merchandising, scheduling, and staff development while maintaining store policies and a high standard of customer care.

The role requires 1-3 years of customer service experience in a retail setting, strong communication skills, and the ability to lead a team in a fast-paced environment.