Retail Store Lead: Customer Experience & Operations

R301US Hibbett Retail, Inc.; Reidsville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Hibbett I City Gear in North Carolina is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service excellence. You will supervise staff, assist in recruiting and training, and help manage inventory and store profitability.

The role requires strong communication, a customer-first mindset, and the ability to lead during peak periods while maintaining policy standards and driving sales.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and maintain overall goals and profits.
• Is a self-starter with initiative for important tasks.
• Strong attention to detail with multiple tasks.
• Team-player with passion for customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure high-quality customer service per policy manuals.

Skills

Customer service

Team leadership

Communication

Sales & merchandising

Education

High school diploma or equivalent

Job description

Hibbett I City Gear in North Carolina is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service excellence. You will supervise staff, assist in recruiting and training, and help manage inventory and store profitability.

The role requires strong communication, a customer-first mindset, and the ability to lead during peak periods while maintaining policy standards and driving sales.