Retail Assistant Manager - Lead Store & Customer Experience

knitwellgroup; Michigan; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through philanthropic

Advancement across brands

Job summary

LOFT is seeking an Assistant Manager at Store 0985-Eastwood Towne Center-ANN-Lansing, MI to support the customer experience and nurture a strong store culture among associates. You’ll lead on the sales floor, coach teammates, and help deliver the brand’s service standards.

Join a team that values hospitality, inclusivity, and omnichannel excellence, with opportunities for growth, monthly bonuses, and comprehensive benefits.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS systems

Business acumen

Initiative

Tools

Point-of-sale (POS) system

Job description

LOFT is seeking an Assistant Manager at Store 0985-Eastwood Towne Center-ANN-Lansing, MI to support the customer experience and nurture a strong store culture among associates. You’ll lead on the sales floor, coach teammates, and help deliver the brand’s service standards.

Join a team that values hospitality, inclusivity, and omnichannel excellence, with opportunities for growth, monthly bonuses, and comprehensive benefits.