Retail Assistant Manager: Lead Ops & Service

Hibbett; Tennessee; On-site; USD 14,000 - 19,000; Full time

Job summary

Hibbett is seeking an Assistant Manager to support store operations and leadership in a busy retail environment. You will assist the Store Manager across selling, restocking, merchandising, and customer engagement while ensuring store standards and policy adherence.

The role emphasizes hands-on customer service, supervision in the Store Manager's absence, and collaboration with the team to drive sales and maintain inventory integrity.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with goals and profits.
• Self-starter with initiative to handle important tasks.
• Strong attention to detail and multi-tasking ability.
• Team-player who delivers outstanding customer service.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Stay aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager responsibilities.
• Deliver extraordinary customer service and promote Hibbett products.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team-player

Job description

Hibbett is seeking an Assistant Manager to support store operations and leadership in a busy retail environment. You will assist the Store Manager across selling, restocking, merchandising, and customer engagement while ensuring store standards and policy adherence.

The role emphasizes hands-on customer service, supervision in the Store Manager's absence, and collaboration with the team to drive sales and maintain inventory integrity.