Retail Assistant Manager: Lead Operations & Customer Service

R301US Hibbett Retail, Inc.; Washington (IN); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Washington, IN is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will supervise in the manager's absence and help with selling, restocking, merchandising, ordering, and scheduling across departments.

The role requires 1-3 years of retail experience, strong communication, and attention to detail. This is an hourly, non-exempt position reporting to the Store Manager, with duties aligned to store policies.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Job description

Hibbett I City Gear in Washington, IN is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. You will supervise in the manager's absence and help with selling, restocking, merchandising, ordering, and scheduling across departments.

The role requires 1-3 years of retail experience, strong communication, and attention to detail. This is an hourly, non-exempt position reporting to the Store Manager, with duties aligned to store policies.