Retail Assistant Manager: Lead, Inspire & Elevate Service

J.Crew Factory; Broomall (PA); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

60% discount on branded products (J.Cr

401(k) plan with company matching

Medical, dental, prescription, vision,

Paid Time Off (PTO) including holidays

Discounts on entertainment, travel, &

Life insurance

Job summary

J.Crew Factory in Broomall, PA is seeking an Assistant Manager to lead a sales team and help drive store profitability through genuine customer connections and brand loyalty. You will coach associates, support the Store Director, and ensure smooth operations and a positive guest experience.

The ideal candidate has 1–2 years of retail management, a passion for fashion, scheduling flexibility (nights, weekends, holidays), and the ability to lift up to 40 pounds.

Qualifications

• 1–2 years of retail management experience.
• Strong customer-service mindset.
• Scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support Store Director to impact results and brand profitability.
• Own division of responsibility (Visual Merchandising, Operations, HR, Service).
• Manage store operations, systems, and technology with accountability.
• Assist Store Director with recruiting, training and development as needed.
• Foster a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class service.
• Lead fit sessions to boost product knowledge and customer connection.
• Engage the community and build loyalty through events.
• Step into various sales-floor roles when required.

Skills

Leadership

Customer service

Teamwork

Problem-solving

Scheduling

Job description

J.Crew Factory in Broomall, PA is seeking an Assistant Manager to lead a sales team and help drive store profitability through genuine customer connections and brand loyalty. You will coach associates, support the Store Director, and ensure smooth operations and a positive guest experience.

The ideal candidate has 1–2 years of retail management, a passion for fashion, scheduling flexibility (nights, weekends, holidays), and the ability to lift up to 40 pounds.