Retail Assistant Manager — Lead & Elevate Customer Experience

J.Crew Group; Canton (CT); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

60% discount on branded products

Medical, dental, prescription, vision,

Life insurance

401(k) plan with company matching

Paid time off and holidays

Entertainment, travel, fitness, and TM

Job summary

J.Crew Group is seeking an Assistant Manager in Canton, CT to lead the sales team, drive profitability, and deliver best-in-class customer experiences. You will partner with store leaders to execute brand strategies, manage operations, and coach associates for strong performance.

Ideal candidates have 1–2 years in retail management, love fashion trends, and thrive in a fast-paced team environment with flexible scheduling, including nights and weekends.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, strong problem-solving.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training and development efforts, if needed.
• Partner with leadership to create a collaborative working environment for all associates.
• Ensure the team is on track to exceed goals and provide best-in-class customer service.
• Lead product knowledge sessions to boost authentic customer connections.
• Engage the community and build loyalty through events.

Skills

Retail management

Customer service

Team leadership

Scheduling

Job description

J.Crew Group is seeking an Assistant Manager in Canton, CT to lead the sales team, drive profitability, and deliver best-in-class customer experiences. You will partner with store leaders to execute brand strategies, manage operations, and coach associates for strong performance.

Ideal candidates have 1–2 years in retail management, love fashion trends, and thrive in a fast-paced team environment with flexible scheduling, including nights and weekends.