Retail Assistant Manager - Lead Customer Service & Store Ops

JD Sports NA; Bluefield (WV); On-site; USD 15,000 - 22,000; Full time

Job summary

Hibbett I City Gear in Bluefield, WV is seeking an Assistant Manager to support the Store Manager in all aspects of store operations. The role is in the Operations department and is non-exempt; hourly pay is offered to reflect entry-level supervisory responsibilities.

The position requires knowledge in each product area, a passion for outstanding customer service, and readiness to assume Store Manager duties in their absence, while promoting merchandise and maintaining brand standards.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Ensure profitability by monitoring inventory, sales statistics, and expenses.
• Direct staff to ensure department responsibilities and standards are completed.
• Protect company assets and financial information by ensuring internal controls.

Skills

Customer service

Retail operations

Team leadership

Footwear knowledge

Communication skills

Job description

Hibbett I City Gear in Bluefield, WV is seeking an Assistant Manager to support the Store Manager in all aspects of store operations. The role is in the Operations department and is non-exempt; hourly pay is offered to reflect entry-level supervisory responsibilities.

The position requires knowledge in each product area, a passion for outstanding customer service, and readiness to assume Store Manager duties in their absence, while promoting merchandise and maintaining brand standards.