Retail Assistant Manager - Customer Service & Ops

JD Sports NA; Colonial Heights (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

Hibbett I City Gear in Colonial Heights, Virginia, seeks an Assistant Manager to support the Store Manager in daily operations and customer service, and to uphold policies and standards across departments.

The role requires knowledge of product areas, the ability to supervise in the manager's absence, and a focus on profitability, inventory control, training staff, and delivering outstanding service to customers.

Qualifications

• Retail experience in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling assets.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain quality customer service per manuals and policies.
• Promote and sell services and merchandise offered by the store.
• Uphold company policies and protect assets and financial information.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Detail oriented

multitasking

Job description

Hibbett I City Gear in Colonial Heights, Virginia, seeks an Assistant Manager to support the Store Manager in daily operations and customer service, and to uphold policies and standards across departments.

The role requires knowledge of product areas, the ability to supervise in the manager's absence, and a focus on profitability, inventory control, training staff, and delivering outstanding service to customers.