Retail Assistant Manager: Lead Customer Experience & Team

knitwellgroup; Paramus (NJ); On-site; USD 57,079,000 - 71,349,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT is seeking an Assistant Manager at Store 1916 - Garden State Plaza, Paramus, NJ. The role supports customer experience, leads a retail team on the sales floor, and helps drive store culture and performance.

The position offers full-time hours with a pay range of $19.92–$24.90 per hour and eligibility for monthly bonuses. Benefits include health, retirement, PTO, and staff discounts.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead on the sales floor and model the brand's behaviors to engage customers.
• Coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management experience

POS system

Tools

POS system

Job description

LOFT is seeking an Assistant Manager at Store 1916 - Garden State Plaza, Paramus, NJ. The role supports customer experience, leads a retail team on the sales floor, and helps drive store culture and performance.

The position offers full-time hours with a pay range of $19.92–$24.90 per hour and eligibility for monthly bonuses. Benefits include health, retirement, PTO, and staff discounts.