Retail Assistant Manager — Lead Customer Experience & Team

LOFT; Melbourne (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking an Assistant Manager in Melbourne, FL to uphold our customer-first culture and lead the sales floor with a focus on brand behaviors and team development.

You will coach associates, drive store performance, and foster an inclusive, high-energy environment while leveraging technology to support seamless omnichannel shopping. This role reports to the Store Manager and offers growth opportunities within LOFT brands.

Qualifications

• 1+ year retail management experience, preferably in fashion/apparel.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with the ability to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Customer-focused leadership

Retail management

Hospitality mindset

Digital/tech savvy

Tools

POS system

Reporting tools

Job description

LOFT is seeking an Assistant Manager in Melbourne, FL to uphold our customer-first culture and lead the sales floor with a focus on brand behaviors and team development.

You will coach associates, drive store performance, and foster an inclusive, high-energy environment while leveraging technology to support seamless omnichannel shopping. This role reports to the Store Manager and offers growth opportunities within LOFT brands.