Retail Assistant Manager - Lead Customer Experience

Pop-Mart-Americas-Inc.; Washington (District of Columbia); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Georgetown, DC is seeking an Assistant Store Manager to lead the store team and deliver an exceptional customer experience. You will work closely with the Store Manager to drive sales, coach staff, and ensure daily operations reflect POP MART's premium brand.

The role requires at least 2 years of retail leadership, a passion for collectibles and pop culture, and strong organizational skills. You will oversee inventory, merchandising, scheduling, and compliance while representing POP

Qualifications

• 2+ years of retail leadership experience.
• Proven ability to lead, coach, and develop retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.

Responsibilities

• Lead store operations and team development.
• Drive sales performance with KPIs and initiatives.
• Ensure POP MART visual merchandising standards and seasonal displays.
• Oversee inventory accuracy, stock replenishment, and stockroom organization.

Skills

Retail leadership

Team development

Customer experience

Operations knowledge

Education

High School Diploma

Job description

POP MART in Georgetown, DC is seeking an Assistant Store Manager to lead the store team and deliver an exceptional customer experience. You will work closely with the Store Manager to drive sales, coach staff, and ensure daily operations reflect POP MART's premium brand.

The role requires at least 2 years of retail leadership, a passion for collectibles and pop culture, and strong organizational skills. You will oversee inventory, merchandising, scheduling, and compliance while representing POP