Retail Assistant Manager: Lead Customer Experience

Ann-Taylor-04806202; Monroe (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Job summary

Ann Taylor is seeking an Assistant Manager to support customer experience and nurture a strong store culture for associates at Cincinnati Premium Outlets, Monroe, OH. The role focuses on leading on the sales floor, modeling brand behaviors, and coaching teams to deliver exceptional service.

You will help cultivate a welcoming, inclusive environment, use technology for seamless omnichannel shopping, and assist in recruiting and developing talent.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Customer service

Leadership

Strong communication

Tools

POS system

Job description

Ann Taylor is seeking an Assistant Manager to support customer experience and nurture a strong store culture for associates at Cincinnati Premium Outlets, Monroe, OH. The role focuses on leading on the sales floor, modeling brand behaviors, and coaching teams to deliver exceptional service.

You will help cultivate a welcoming, inclusive environment, use technology for seamless omnichannel shopping, and assist in recruiting and developing talent.