Retail Assistant Manager: Lead Customer Experience

knitwellgroup; Edinburgh (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts across brands

Professional development and careerAdv

Job summary

Ann Taylor seeks an Assistant Manager to support the customer experience and shape a strong store culture for associates at Store 1276-Edinburgh Premium Outlets, Edinburgh, IN. You will be a store leader, nurturing relationships with customers and team members to drive exceptional service.

You will contribute to recruitment, training, and using technology to ensure a seamless omnichannel experience while supporting store goals and financial discipline.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Tech-savvy

Business acumen

Decision making

Tools

POS system

Job description

Ann Taylor seeks an Assistant Manager to support the customer experience and shape a strong store culture for associates at Store 1276-Edinburgh Premium Outlets, Edinburgh, IN. You will be a store leader, nurturing relationships with customers and team members to drive exceptional service.

You will contribute to recruitment, training, and using technology to ensure a seamless omnichannel experience while supporting store goals and financial discipline.